Ability to duplicate chatbots

When creating a new chatbot, it would be helpful to be able to duplicate an existing chatbot since there are instances where you'd want a second chatbot that is trained on largely the same datasets, styling, personas, etc. Ideally, when you have multiple chatbots you could choose which Links from the previous chatbots that you'd want to use, that way the same links don't count twice for your Web Pages Usage.

Email Summary

Would love to see an email summary of activity go out either daily/weekly. If you could specify on the user if they should receive the summary via email. We don't always have a user watching the discussions so a summary at end of day would help us not miss any actionable discussions.

Allow Folders for Organizing Content Links

This would be helpful to organize links when you have a lot of links that have been manually added. Instead of having a list of 100 links, for example, I could break them up into categories (folders) to more easily organize my links.

ability to duplicate existing chatbot when creating new one

i want to create another chatbot but need it to be trained already on everything the first one is. so just to “duplicate” and then change different characterizations.

text to voice and vice versa

for accessibility you hear (with a voice) any text generated

Duplicate Chatbots

It would help us immensely to have an option to duplicate an existing chatbot—as we need additional bots are all trained on the same core knowledge, yet each respectively having their own unique branding, persona and areas of expertise.

search pages option on trained URLs list

we have hundreds of pages and they get updated sometimes and i need to know what already trained and what i need to retrain, so please add “search” in URLs list

No search feature or tag/filters in data sources

Very long to remove multiple pages in links or from gitbook → no selection/checkbox feature or grouping of links = hard to manage In gitbook there’s no way to see the link of the page that have been loaded or easily manage order and add/remove pages (Some page have the same name so I need the link to see from which subpages it came from) In gitbook the arborescence (that can be emulated with groups or at least tags) is very important to manage knowledge and know what to refresh/remove/add

typing ...

Hi there, This is a great tool. Would be great if we could have a little “…” to indicate when a user is typing

Tooltip experience

If tooltip is enabled on the chat bubble and the user decides to close the tooltip, it should stay closed in the same session. Now if a user closes it and visit a next page on the site in the same session, the tooltip is again visible. From a user experiene it would be best to keep it closed and thus not show it anymore.

Search form in Links section

It would be great to have a search function and/or filtering options in the Links section on the back-end. When there are hundreds of links, it can be hard to find the right one that you need to retrain.

Search Links

It would be great to be able to search links. It is difficult to stay organized when well into the 1,000's!

Select multiple items from links to delete

Be able to select, toggle multiple links that I would like to delete, not to go one by one.

Search already trained webpages

As a user when I update a certain page or want to delete a page would be good to have a search functionality on top

Link sorting after sitemap import

Sitemap import is a great tool, but the ensuing filtering of which links to import to the knowledge database could be enhanced by allowing us to sort the fetched links alphabetically. For example if you select all website links but you want to exclude a section, say the news articles, if we can sort the fetched links alphabetically, it's easier if they all follow each other (e.g. website.com/news/....) and you can skip them when importing the rest to the knowledge database.

Customise smart follow up questions

It would be good to be able to change settings/the prompt for smart follow up questions. This way you could limit the amount of questions generated and ideally also the length of the questions

Widget should stay open when navigating

When I am using the widget as a documentation tool. When doing a navigation, the widget is reloading, you are losing the current discussion, and the bot closes. The user must reopen the widget, click messages, then select the discussion to find his following.

Bot Response Length

Some of the answers my bot is giving are very long, is there anywhere I can reduce the length of the responses?

Open a ticket in Zendesk

Hello, It will be great if we could open a Zendesk ticket as an "escalate to a human" option. Thank you!

Emails are not getting saved sometimes

Recently, emails collected in the chat conversations are not visible in the chat history sometimes. It was working previously.

OTP authentication

Is there any possibility of disabling the OTP verification when users enter the email? we want only to acquire the emails but we think that the OTP could be a huge stopper to starting a conversation

Display change

I would like to change the red parts to Japanese if possible. If it's not currently possible, I would appreciate it if you could make it customizable.

export all links into .xlsx

The ability to grab leads via the API

Whenever I new lead is coming in , it should be able to grab them via the API to send them over in a specific format to the client.

Disclaimer Option

Any option to add a disclaimer prior to using the chatbot? We're currently using the welcome message to issue a disclaimer that this is an AI-powered chatbot and that accuracy can vary, so please verify any information with a qualified expert. Maybe an option to add a disclaimer just before launching the chat could be added, instead of having it part of the actual chat conversations.